Welcome to Chabhi’s Privacy Policy (“Policy”). SARIRA FACILITY MANAGEMENT PRIVATE LIMITED and its affiliates (collectively, "Chabhi", "we", "our", or "us") provide a platform that connects users with trusted professionals for services such as cleaning, plumbing, appliance repair, and more.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you interact with our website www.chabhi.com, mobile applications (Android & iOS), and services (collectively, the “Platform”). By using the Platform, you consent to the practices described in this Policy.

1. Applicability

This Policy applies to:

• Users of the Chabhi website and mobile applications

• Visitors or users of any services or features offered via our Platform

• Service professionals offering services through the Platform

2. What Information We Collect

A. Information You Provide

We collect personal data when you:

• Create or update an account

• Use our services

• Contact customer support

• Participate in promotions or surveys

This includes:

• Full Name, Phone Number, Email Address

• Location and Service Address

• Profile Picture

• Booking details and service preferences

• Payment details (via secure third-party gateways)

• User-generated content like ratings, reviews, or feedback

B. Information Collected Automatically

When you use the Platform, we automatically collect:

• Device Info: Model, OS, browser, IP address

• Usage Data: Clicks, app activity, pages visited

• Technical Data: Cookies, web beacons, log files

• Location Data: If location permission is enabled

3. How We Use Your Information

We process your data to:

• Register and manage your account

• Connect you with relevant service professionals

• Deliver, track, and improve services

• Facilitate secure payments and send receipts

• Send updates, reminders, offers, or promotional content

• Respond to support queries and feedback

• Comply with legal obligations

• Prevent fraud, abuse, or unauthorised access

4. Sharing of Information

We may share your data with:

• Service professionals for job fulfilment

• Our internal team and affiliate companies

• Trusted third parties for:

  • Hosting, analytics, payment, and support

  • Marketing and advertising (with consent)

  • Legal or regulatory compliance

Note: We do not sell or rent your personal data.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Understand browsing behavior

• Improve website performance

• Personalise content and recommendations

You can control cookies via browser settings.

6. Data Security

We use industry-standard safeguards such as:

• Encryption and secure servers

• Password and access control

• Call masking

• Activity monitoring

However, no method is 100% secure. Please protect your login credentials and notify us in case of suspicious activity.

7. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal data

• Opt-out of marketing emails

• Request deletion of your account and associated data

• Control permissions (like location or notifications) in your app or browser settings

For requests, email us at hello@chabhi.com (response within 7 working days).

8. Data Retention

We retain your data:

• As long as your account is active

• As required for service delivery and legal compliance

• For audit, fraud prevention, or dispute resolution

We may use aggregated or anonymised data indefinitely.

9. Account Deletion

You may request deletion of your account and personal data by emailing hello@chabhi.com. Upon deletion:

• Your access to services will be revoked

• Certain transactional data may be retained per legal requirements

10. Cross-Border Data Transfers

Your data may be stored or processed outside India depending on server location or vendor arrangements. By using our Platform, you consent to such transfers, in accordance with applicable laws.

11. Children’s Privacy

Our Platform is not intended for children under 13. We do not knowingly collect personal data from minors.

12. Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

13. User-Generated Content

If you share feedback, reviews, or photos publicly on our Platform, that content may be visible to other users. Please post responsibly. Chabhi is not liable for misuse of such public content.

14. Third-Party Services and Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before use.

15. Changes to this Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via:

• Email (if provided)

• App or website notifications

We recommend reviewing this page periodically to stay informed.

16. Grievance Redressal

If you have any questions or complaints regarding your personal data or this Policy, please contact:

Grievance Officer
Email: hello@chabhi.com
Address: Chabhi Services, Gaya, Bihar, India – 823001